The service is run by the MCISS Service Manager and the MCISS Volunteer Co-ordinator, with library staff and 6-8 volunteers trained in each location to run the drop ins. Annually volunteers provide almost 1000 hours a year on behalf of the Council in each location. Governance is provided by a Steering Group and there are four geographic Operational Groups to manage and develop the service at a local level with core partners represented who can make decisions on the service’s operation. The Operational Groups will increase as the service rolls out across Argyll and Bute over the next 3 years.
Working with library staff, health and wellbeing spaces were created in the libraries that have Macmillan branding, comfortable seating with tables, access to refreshments, a display area, booklets, information folders (transport, national / local support agencies, local activities),health related books, plants, access to a phone, access to a PC or laptop and a more private quiet room. Suitable drop-in times were identified and volunteers recruited to fill these time slots. Volunteers were recruited with support from partners, PVG checked, and trained to start to work with the staff to run the drop-ins, including completing data forms to record enquiries and identifying any issues that can be fed back to partners. Monitoring and evaluation is ongoing and includes, but is not limited to, structured independent evaluation, staff and user feedback and Macmillan’s Quality Standards.