- Implementation of a modern and effective Development Management Service which can deliver an efficient and effective Service in line with Government and Council aspirations.
- Delivery of continued improvements across Planning Performance Framework indicators which include both speed of delivery in validation and determination of applications and customer satisfaction.
- Delivery of integrated efficiencies within core processes through parallel change through simultaneous restructuring and the delivery of a new Business Support System to change processes and working practices.
Aberdeenshire Council has introduced a fully integrated, paperless, workflow based, end-to-end approach to planning application processing.
The fully integrated approach has built upon the potential benefits of the national e-planning portal and “digital by default” cost efficiency principles.
The new system is a key component in our modernised, resilient, fit for purpose Development Management Service.,
Our paperless approach maximises our ability to be responsive to changes in workloads, and enables us to support flexible working arrangements.
The introduction of the improved technologies is helping us to deliver a high level of customer service from application submission through to determination, e.g., 97% of applications are available for public viewing within 3 days of receiving the application.