Innovation Exchange

Macmillan Welfare Rights Partnership


Key activities

Benefits and impacts


The City of Edinburgh Macmillan Welfare Rights Partnership provides Welfare Benefits and Income Maximisation to people affected by cancer. The service is jointly funded by The City of Edinburgh Council and Macmillan Cancer Support.

Theme: Health and Social Care

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The service is provided by telephone, email and face to face. The service is flexible to the needs of customers with advisors providing the service in a variety of locations such as home, hospital, health agencies.

The flexible approach removes the barriers to advice that people affected by cancer might otherwise face. This helps reduce stress, anxiety and worry at a time when health and matters of life and death are customers’ most serious concerns.


An average of £1m in financial gains have been achieved each year which assist the care of customers who have additional costs due to the effects of cancer.

Partnership working is key to the success of the service both for incoming referrals and ongoing casework. It is especially important to link with health professionals to encourage early referrals to the service.


The location of the service within health settings enables greater cooperation and understanding between advisors and those involved in the provision of health care.

Contact details:

To find out more about this case study, please contact:


David Gibb

Macmillan Welfare Rights Manager

City of Edinburgh Council

0131 529 2667

Case study added to site: June 2016

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