Welfare Rights Officers from the City of Edinburgh Council’s Advice Shop hold weekly surgeries in all 5 Citizen Advice Bureau’s (CAB) in Edinburgh. Referrals for complex issues arising from Welfare Reform are made by CAB staff. In addition outreach services have been developed at three other locations within the city.
Welfare Rights Officers assist customers with benefit claims and help them navigate their way through the complexities of the disputes process which can ultimately lead to representation at legal tribunals. Training is also provided to CAB advisors to build their capacity to deal with the impact of Welfare Reform.