The key activities that have enabled us on our change journey include;
Leadership Development Programme
We have made a commitment to develop the leadership skills of our senior and middle managers to make sure we are working together in a supportive and empowering way that emulates our vision and values. A set of key leadership competencies has been developed to shape an ongoing development plan for our workforce. This competency set will also provide a framework for personal development, succession planning, recruitment and selection, and performance management. In addition, there will be a renewed focus on employee engagement and communications to enable staff, especially those who are not office based, to link with one another, and to be able to participate in communication with their managers and teams.
PDA in project management
The Scottish Qualification Authority (SQA) and Chartered Management Institute (CMI) accredited Personal Development Award (PDA) in Project Management is the first of its kind to be delivered in-house within a local authority. It was acknowledged that there had to be a wider range of people across services that were equipped with the skills and knowledge required to successfully carry out challenging change projects to improve the impact and efficiency of our work. This externally accredited qualification allows staff to work on a live project supported by the Change team which brings benefits to the organisation but also provides the employee with personal development.
ERC Yellow Belt for the Future
“Yellow Belt” is a recognised term originating from process improvement methodologies such as Six Sigma / Lean.
The internally accredited ERC Yellow Belt for the Future employee leads and implements a Lean Service Review within a service area.
This means working with employees and managers in a service to review all aspects of the service ‘end to end’ including customer demand, operational processes, financial performance, HR structures, performance indicators etc.
The end result of this will be to recommend changes within the service that can be taken forward as potential projects to support any of the 5 capabilities, modernise the service, improve customer satisfaction, make cashable efficiencies, increase revenue generation etc.