The Glasgow Operations Centre (GOC) was developed as part of Future City Glasgow (FCG), a £24M programme which reached its conclusion in Autumn 2015 showing how digital technology, data, and connected assets can make city life smarter, safer and more sustainable.
Glasgow’s traffic management and CCTV services were in critical need of investment as they operated on a technology base that was out of date and unable to compete with the demands, capacities, resilience and flexibility of digital systems. Development of the Glasgow Operations Centre enabled integration of Partnership Intelligence services, provided by Police Scotland, and the Council’s Resilience and Safety planning facilities.
In creating the GOC, the objectives were to:
- Introduce a new Physical Security Information Management (PSIM) platform to manage operations for CCTV and Traffcom;
- Migrate technical equipment for CCTV and Traffcom to provide resilience and service continuity;
- Create an integrated approach in responding to and managing incidents across the city;
- Enhance intelligence-led Crime Reduction and Prevention strategies;
- Support the operational requirements linked to resilience, safety and security for major events held in the city;
These objectives further support priorities outlined in Glasgow’s Strategic Plan.
The Glasgow Operations Centre was the first of the 3 strands to the Future Cities Glasgow programme, to move into operational deployment - reflecting the need to continue delivery of vital CCTV and traffic management front-line services at the same time as introducing innovative and transformational solutions and products.
In effecting a successful integration of previously unconnected information monitoring and management systems, partners supporting Glasgow Operations Centre were required to resolve significant challenges relating to information and communications technology, including:
- The scale of separate citywide networks;
- Different operating systems; and
- The need to engineer hardware and software solutions to enable ‘business as usual’ whilst delivering full service re-design and upgrade (a particular risk identified in relation to public transport infrastructure projects).