Innovation Exchange

Glasgow Operations Centre

Introduction

Key activities

Benefits and impacts

Learning

The Glasgow Operations Centre (GOC) is a ‘state-of-the-art’ integrated traffic and public safety management facility. Development of the GOC, as an integral element of Future City Glasgow (FCG) has involved:

 

  • Co-location of public space CCTV (monitored by Community Safety Glasgow) and Traffic Management (managed by Glasgow City Council’s Traffcom officers); Glasgow’s Emergency Planning and Resilience Team; and Police Scotland’s Intelligence and Event Management.
  • Upgrading of both CCTV and Traffic Management systems/infrastructure utilising HD cameras and an associated communications networks.
  • Introduction of video analytics capability, leading to added ‘intelligence’ within the public space CCTV system.

Themes: Community Safety

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The Glasgow Operations Centre (GOC) was developed as part of Future City Glasgow (FCG), a £24M programme which reached its conclusion in Autumn 2015 showing how digital technology, data, and connected assets can make city life smarter, safer and more sustainable.

 

Glasgow’s traffic management and CCTV services were in critical need of investment as they operated on a technology base that was out of date and unable to compete with the demands, capacities, resilience and flexibility of digital systems.  Development of the Glasgow Operations Centre enabled integration of Partnership Intelligence services, provided by Police Scotland, and the Council’s Resilience and Safety planning facilities.

 

In creating the GOC, the objectives were to:

 

  • Introduce a new Physical Security Information Management (PSIM) platform to manage operations for CCTV and Traffcom;
  • Migrate technical equipment for CCTV and Traffcom to provide resilience and service continuity;
  • Create an integrated approach in responding to and managing incidents across the city;
  • Enhance intelligence-led Crime Reduction and Prevention strategies;
  • Support the operational requirements linked to resilience, safety and security for major events held in the city;

 

These objectives further support priorities outlined in Glasgow’s Strategic Plan.

 

The Glasgow Operations Centre was the first of the 3 strands to the Future Cities Glasgow programme, to move into operational deployment - reflecting the need to continue delivery of vital CCTV and traffic management front-line services at the same time as introducing innovative and transformational solutions and products.

 

In effecting a successful integration of previously unconnected information monitoring and management systems, partners supporting Glasgow Operations Centre were required to resolve significant challenges relating to information and communications technology, including:

 

  • The scale of separate citywide networks;
  • Different operating systems; and
  • The need to engineer hardware and software solutions to enable ‘business as usual’ whilst delivering full service re-design and upgrade (a particular risk identified in relation to public transport infrastructure projects).

Key objectives outlined in planning the GOC have been achieved. These include:

 

  • Co-location of key agencies.
  • State-of-the-art control room with new systems and operations.
  • New CCTV operational platform (PSIM).
  • Upgrading of Traffic and CCTV systems.
  • Over 500 cameras upgraded.
  • Integrated systems for public space CCTV, Traffic, Security and Enforcement services.
  • Integration of Glasgow Life Systems.

 

In delivering these objectives, partners have identified a range of benefits achieved to date, including:

 

  • Development of shared service delivery and multi-operational partnerships.
  • Centralised Command & Control for public safety and security.
  • Integration of key city services.
  • Enhanced operational effectiveness for event management.
  • Implementation of advanced Video Analytics.
  • Delivery of a Business Continuity facility at Blochairn.
  • Intelligence-led crime prevention strategies for security and public safety.
  • Efficient traffic and incident management - with shared asset support.
  • Improved responses to emergencies and incident management
  • Smarter working through new business processes and workflows.

 

Delivery of the GOC was completed in 14 months, with 16 partner organisations and over 300 people involved.

 

In creating the GOC and introducing significant enhancements via Future City Glasgow funding, partners were aware of the need to respond to ‘Smart City’ challenges and the associated opportunities for introducing innovative and transformational solutions and products. Examples of these include:

 

  • Replacing analogue CCTV systems with digital IP cameras supported by an advanced, high capacity ICT network infrastructure.
  • Introduction of Video Analytics.

 

Co-location of and integration of multiple services involved in the co-ordination of city and community services has led to a common and consolidated view of the city by combining data coming in from disparate sources. This in turn has improved communications between teams and services and has enhanced the co-ordination and management of responses to critical incidents in the city.

 

Glasgow’s potential to host major events will mean a crucial role for the GOC in ensuring an integrated approach to event management, public safety and security responses.

The experience to date of running the Glasgow Operations Centre, particularly during major events has shown the effectiveness of having a centralised, integrated, 24/7 operational management facility where teams from different services are co-located.

 

Given the significant investment in creating a world-class integrated operations centre, it is intended that the GOC is further developed on an ongoing basis. Further opportunities are being explored to ensure that the GOC is utilised as a core element of Glasgow’s smart city ambitions. This includes the use of data and technology to enhance the delivery of city services, promote economic growth, increase sustainability and engage more actively with its citizens.

 

Future opportunities aligned to the GOC include:

 

  • Smart Street lighting integration.
  • Flood Management sensor management.
  • New Business opportunities via Local Authorities, Registered Social Landlords, Glasgow Housing Association, Strathclyde Partnership for Transport, Scottish Canals, GCC Services.

Contact details:

To find out more about this case study, please contact:

 

Afton Hill

Policy Support Officer, Strategic Policy and Planning

Glasgow City Council

0141 287 0411

Case study added to site: June 2016

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