The pilot proposed to develop an innovative workable model that can be rolled out to Libraries and public buildings across Midlothian. By identifying data security issues such as public computers catching information, and addressing this; piloting the use of Skype technology to interact with Council staff; addressing the training needs of front-line staff; working in partnership with Volunteer Midlothian regarding volunteer input.
Partnership working has been an intrinsic feature of the project, with Midlothian Council hosting the scheme and a number of local organisations participating in key project activities. Our main partners included: Volunteer Midlothian; Forward Mid, Enable, Grapevine, Scottish Accessible Information Forum (SAIF) and other regional and national disability organisations; Jobcentre Plus (JCP)/ DWP; Citizens Advice Bureau (CAB); Midlothian Financial Inclusion Network (MFIN) members; and Midlothian Adult Learning Partnership (MALP) members. In addition, a number of local and regional organisations are connected to the Digital Support Hub through the project’s referral pathways.
Additionally the MARCH project team collaborated with a similar project based in the Western Isles, also funded by the Scottish Government HWRDF, in order to share learning, compare project priorities, methods and outcomes and gain greater understanding of how similar approaches might be implemented across other areas of Scotland.