Innovation Exchange

Online Payments in Schools


Key activities

Benefits and impacts


Further Information

Theme: Service Transformation

scottish borders council

The system allows all payments to be made online e.g. trips, uniforms but the significant cost saving for SBC, especially in light of Universal Free School Meals (UFSM), was focussed on the time savings from administering Primary school meals more efficiently. A key priority for the project was to ensure and improve access for vulnerable parents and carers and the rollout was designed to test the outcomes for schools in areas of higher deprivation, more rural areas, small schools and those with high meal uptake to identify issues early in the process.

  • 89% average activation rate in Primary schools
  • 95% of Primary payments made online in February 2016
  • Significant time savings reported
  • Positive parental feedback.
  • The most significant success factor has been the engagement of Head Teachers and admin staff.
  • Further options to encourage parents to use the system should be considered in secondary schools.
  • The different levels of staffing and training requirements within schools needs to be considered and managed as part of the roll out.
  • Examination of the relationship between behaviour patterns and usage.
  • Evidence shows that there is a willingness to adopt electronic methods of payment where there are benefits to parents such as time saving and flexibility. We recognise that we cannot be complacent and that there are challenges remaining within Secondary schools.
  • The requirement to consider £10 top up amounts for low income families.

Contact details:

To find out more about this case study, please contact:


Stephen Fotheringham

Project Manager

Scottish Borders Council

01835 826799

Case study added to site: June 2016

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