Innovation Exchange

SB Alert


Key activities

Benefits and impacts


Further Information

An innovative new messaging system was launched by Scottish Borders Council in October 2014, entitled SB Alert. SB Alert is a multi-agency messaging system provided by Scottish Borders Council, Police Scotland, Scottish Fire & Rescue Service, and NHS Borders which provides individuals, organisations, and communities across the Scottish Borders with up-to-date emergency advice, crime alerts, weather warnings, missing persons, and utility failure updates etc. The system is an extension to the already highly successful “Resilient Communities” initiative deployed in the Scottish Borders and provides a multi-agency communication and alert system, the first of its kind in Scotland.


Theme: Digital and Partnership and Collaboration

scottish borders council


What type of alert received can be chosen by each individual who signs up. Each individual can also update their information or withdraw from the system at any time.


As of end January 2016,  there are over 4500 recipients signed up to the system and they are receiving dynamic information and alerts on important local issues as it occurs, the recipient of the alert can take immediate action, and prepare, respond, and support their community or business.

The system can also alert local residents to crimes, safety and any trading standards issues affecting their community. It is supported by a local partnership of Scottish Borders Council, Police Scotland, Scottish Fire and Rescue Service and NHS Borders, other local partners will join in due course.


Following a recent successful pilot project work is currently being undertaken to sign up local businesses to ensure they receive the valuable information provided by the system on fraud, money laundering, counterfeit goods, and cybercrime etc.

During the recent storms in late 2015 and early 2016 the system became invaluable in alerting individual, businesses and communities of the forthcoming storms and assisted in evacuating the residents of Hawick and Newcastleton. The feedback received following this activity was very positive. Local promotion on the back of this resulted in increased sign up.


The system is an additional asset for partners to use to alert, inform and prepare those that are signed up to the system.

Contact details:

To find out more about this case study, please contact:


Jim Fraser

Emergency Planning Officer

Scottish Borders Council

01835 825056

Case study added to site: June 2016

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