A key priority was to maintain and improve where possible service quality to service users and carers across the Borders. Approximately 800 staff TUPE transferred into SB Cares on the 1st April 15 and a new management team was appointed to deliver the business plan.
Since going live in April 15, SB Cares has stepped in as provider of last resort to take on the delivery of a major home care contract, as well as winning another contract through competitive tender. In addition to this, SB Cares has delivered significant change in staffing structures, effective deployment of staff and improvements in supporting systems and processes. SB Cares forecast to deliver the significant savings required by the business plan in Year 1. Throughout this period, SB Cares has maintained or improved the quality of all of its delivered services.
Company website available at www.sbcares.co.uk