Innovation Exchange

SB Cares


Key activities

Benefits and impacts


Further Information

Scottish Borders Council has recently established a new Arm’s Length External Organisation (ALEO), SB Cares, to manage the majority of the Council’s adult social care provision including care at home, residential care homes, day services, community alarm service and joint equipment store.  SB Cares is a Limited Liability Partnership (LLP) which is wholly owned by the Council. The business case clearly set out the rationale for the establishment of SB Cares which is based on efficiencies in service delivery, more efficient and flexible use of staffing as well as generating additional income. The need for more flexible and responsive services at a reduced cost is also an important consideration to enable the Council to respond to the challenges of Self Directed Support by providing flexible, personalised services at an affordable cost.

Theme: Service Transformation

scottish borders council

A key priority was to maintain and improve where possible service quality to service users and carers across the Borders.  Approximately 800 staff TUPE transferred into SB Cares on the 1st April 15 and a new management team was appointed to deliver the business plan.

Since going live in April 15, SB Cares has stepped in as provider of last resort to take on the delivery of a major home care contract, as well as winning another contract through competitive tender.  In addition to this, SB Cares has delivered significant change in staffing structures, effective deployment of staff and improvements in supporting systems and processes. SB Cares forecast to deliver the significant savings required by the business plan in Year 1. Throughout this period, SB Cares has maintained or improved the quality of all of its delivered services.

  • Significant change can be achieved quickly and professionally where there is a strong mandate for change and resource is provided to facilitate that change.
  • Provision of adult social care services from within an ALEO can support service improvements as well as deliver significant efficiencies and incomes.



  • Establishing SB Cares as a LLP has enabled the business to achieve efficiencies in a manner most likely not possible whilst services were delivered directly by the local authority.
  • The creation of SB Cares as a commercial organisation has resulted in a fresh approach to all areas of service delivery as well as back office functions.
  • The model has proven value, as demonstrated by an expectation that SB Cares will achieve its targeted profit in Year 1.

Company website available at

Contact details:

To find out more about this case study, please contact:


Paul Cathrow

Service Development Manager

Scottish Borders Council

01835 826587

Case study added to site: June 2016

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